Privacy Policy - Baladeyati+

Effective Date: August 27th, 2025

Last Updated: August 27th, 2025

1. Introduction

Baladeyati+ (“the Application”, “we”, “our”, or “us”) is committed to protecting your privacy...

2. Information We Collect

• Personal Data: Name, date/place of birth, national ID/passport/civil registry extract, contact information, municipality selection.
• Profile Data: Uploaded photo, login credentials.
• Usage Data: Complaints, suggestions, ads, event participation, votes, service requests.
• Uploaded Content: Files, images, videos submitted via complaints, ads, or services.

3. How We Use Your Information

• Verify and approve accounts by the municipal council.
• Deliver municipal services (complaints, voting, events, ads, jobs, notifications).
• Improve services and customize user experience.
• Provide emergency alerts and important updates.
• Ensure legal and regulatory compliance in Lebanon.
• Prevent fraud, misuse, or unauthorized access.

4. Permissions & Device Access

• Camera / Photos: To upload ads, complaints, or documents.
• Location: To select municipality or report location-specific issues.
• Notifications: To receive municipal alerts and updates.
• Users may disable permissions in their device settings; however, some features may not work without them.

5. Data Sharing

• With Municipal Authorities: For processing services, complaints, votes, or account verification.
• With Service Providers: For hosting, storage, or support under confidentiality.
• For Legal Compliance: To comply with Lebanese laws or court orders.
• For Safety: To protect citizens in emergencies.
• We do not sell your personal data.

6. Data Retention

• Your data is retained as long as your account is active or as required by law. Some municipal records may be archived permanently.

7. Data Security

• Encryption in transit and at rest.
• Access controls and authentication.
• Regular monitoring and security audits.
• No system is 100% secure. Users share information at their own risk.

8. User Rights

• Access your information.
• Request corrections or updates.
• Request deletion of your account (subject to municipal regulations).
• Opt out of marketing or non-essential notifications.

9. Children’s Privacy

• This Application is not intended for children under 18 years. If we learn that we have collected personal data from a child, we will delete it immediately.

10. Governing Law

• This Privacy Policy is governed by the laws of the Republic of Lebanon.

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