Privacy Policy

1 Introduction

Baladeyati+ (“the Application”, “we”, “our”, or “us”) is committed to protecting your privacy and the security of your data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our municipal services platform.

2 Information We Collect

• Personal Data: Name, date/place of birth, national ID/passport/civil registry extract, contact information, municipality selection.
• Profile Data: Uploaded photo, login credentials.
• Usage Data: Complaints, suggestions, ads, event participation, votes, service requests.
• Uploaded Content: Files, images, videos submitted via complaints, ads, or services.

3 How We Use Your Information

• Verify and approve accounts by the municipal council.
• Deliver municipal services (complaints, voting, events, ads, jobs, notifications).
• Improve services and customize user experience.
• Provide emergency alerts and important updates.
• Ensure legal and regulatory compliance in Lebanon.
• Prevent fraud, misuse, or unauthorized access.

4 Permissions & Device Access

• Camera / Photos: To upload ads, complaints, or documents.
• Location: To select municipality or report location-specific issues.
• Notifications: To receive municipal alerts and updates.
• Users may disable permissions in their device settings; however, some features may not work without them.

5 Data Sharing

• With Municipal Authorities: For processing services, complaints, votes, or account verification.
• With Service Providers: For hosting, storage, or support under confidentiality.
• For Legal Compliance: To comply with Lebanese laws or court orders.
• For Safety: To protect citizens in emergencies.
• We do not sell your personal data.

6 Data Retention

• Your data is retained as long as your account is active or as required by law. Some municipal records may be archived permanently.

7 Data Security

• Encryption in transit and at rest.
• Access controls and authentication.
• Regular monitoring and security audits.
• No system is 100% secure. Users share information at their own risk.

8 User Rights

• Access your information.
• Request corrections or updates.
• Request deletion of your account (subject to municipal regulations).
• Opt out of marketing or non-essential notifications.

9 Children’s Privacy

• This Application is not intended for children under 18 years. If we learn that we have collected personal data from a child, we will delete it immediately.

10 Governing Law

• This Privacy Policy is governed by the laws of the Republic of Lebanon.